FREQUENTLY ASKED QUESTIONS ABOUT OUR CLEANING SERVICES (FAQs)
Why should you hire Cleaning4U for cleaning services?
Cleaning4U takes pride in providing high-quality services and hiring housekeepers who are trained to provide only the best for their clients. Each cleaner goes through an extensive background check before they’re allowed on board. We offer various packages based on what type of property you need to be cleaned, so don’t hesitate to ask us about prices today!
What happens if I’m not satisfied with the cleaning?
Cleaning4U offers a 100% satisfaction guarantee! If you are not satisfied with the job when the cleaners are done, you have 24 hours to let us know. We will send our cleaners back your way to ensure everything is done perfectly. The 10-minute walk-through before and after the cleaning is free of charge.
Do your cleaners undergo a background check?
Yes, all of our cleaners undergo a rigorous background check before they are hired. We take safety seriously and want to ensure that our customers feel confident and secure when they allow us into their home. We also have a strict policy against bringing any personal belongings into our customer’s homes, so you can be assured that your privacy will be respected at all times.
Does Cleaning4U have bonded insurance?
Yes, we do have bonded insurance. This is important to us because it builds trust between our employees and customers. We believe that our customers should feel confident and safe with us and we are doing everything possible to protect them.
Do your cleaners wear shoes inside the house?
No, it’s important to keep your home clean and free of allergens, and shoes can track in all sorts of dirt, dust, and other particles that can aggravate allergies or cause other problems. That’s why our professional cleaners always remove their shoes when they enter your home. They also wear shoe covers at all times to avoid tracking anything in. You can be assured that your home will be clean and free of allergens when our team is done with it!
Are your cleaning products safe?
Yes, our cleaning products are 100% safe for everyone in your home. We only use cleaning products that are specifically designed and formulated to be safe for all surfaces and materials in your home. This includes eco-friendly and nontoxic cleaners that are gentle enough for daily use but still effective at removing dirt, grime, and other common household messes.
Do I need to be present during the cleaning?
No, it is not necessary for you to be present during the cleaning process. If you are, you may want to make sure that everything is up to your standards by walking through with our cleaners before they start and after they finish.
Do you clean windows or baseboards?
Yes, we do! We think cleaning house windows and baseboards is important for a number of reasons. First, it helps keep your home looking its best. Second, it can help extend the life of your windows and baseboards by preventing dirt and grime build-up. Third, it can help improve indoor air quality by reducing dust in your home. fourth, regular cleaning can actually make it easier to clean when you do have to deep clean since there won’t be as much built-up dirt and grime to remove. Lastly, it’s just one less thing for you to worry about – we’ll take care of it!
Will I get an automatic reminder text before the cleaning appointment?
Yes, we send a reminder text message to your phone 24 hours before your appointment. Please be sure to check your messages and confirm your appointment. Thank you!
Do you accept all kinds of payment methods?
Yes, we accept all types of payment methods. We understand that everyone has their own preferred way to pay, so we strive to accommodate as many different forms of payment as possible. If you have any questions about our payment methods, please don’t hesitate to contact us. We’re always happy to help!
Do I need to lock up my pets when booking a professional cleaning service?
No, you don’t! Our cleaners love pets.
What cities do you offer cleaning services?
Cleaning4U proudly offers residential and commercial cleaning services across the Greater Vancouver area, including:
What do I need to prepare before the cleaning?
You don’t need to prepare anything before we arrive to clean – we will bring all the necessary supplies and equipment with us. Just make sure that there is a clear path to the areas you would like us to clean.
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